99bdo Responsible Gaming
Gaming at 99bdo should always be enjoyable, affordable, and in control. We provide Filipino players with the tools, resources, and support needed to keep gaming fun — and to step back when it stops being that way.
Gaming Should Always Be Fun
At 99bdo, we genuinely care about the well-being of every player on our platform. Gaming is entertainment — it's supposed to be exciting, not stressful. We know that for most Filipino players, a few rounds of slots or a quick cricket bet is just a way to unwind after a long day in Manila or Cebu. And that's exactly how it should stay.
Problem gambling can affect anyone, regardless of age, income, or background. That's why 99bdo has built a comprehensive responsible gaming framework that puts real tools in your hands — not just a paragraph at the bottom of a page. From deposit limits to full self-exclusion, we give you meaningful control over how you play.
We also work to identify players who may be at risk and proactively reach out with support resources. Our customer support team is trained in responsible gaming practices and available around the clock. If something doesn't feel right, we're here.
Remember: Gambling is a form of entertainment, not a way to earn money or solve financial problems. Never bet more than you can comfortably afford to lose, and never chase your losses — that's when gambling stops being fun.
Minimum age to play
Support available
Self-control tools available
Cost to set limits
Responsible Gaming at a Glance
Age Verification — 21+
All 99bdo players must be at least 21 years old, in line with Philippine gaming regulations. We conduct mandatory age verification during KYC for every account. Underage accounts are permanently closed and deposits returned.
Self-Exclusion Program
If you feel gaming is becoming a problem, 99bdo's self-exclusion tool lets you block access to your account for a set period — from 30 days up to a permanent lifetime exclusion. Once activated, exclusions cannot be reversed until the minimum period has passed.
Deposit Limit Controls
Set daily, weekly, or monthly deposit caps directly from your 99bdo account dashboard. Reducing your limit takes effect immediately. Increasing a limit is subject to a 48-hour cooling-off period to prevent impulsive decisions during a losing streak.
Session & Time Limits
It's easy to lose track of time when you're gaming. 99bdo lets you set session time alerts and hard stop limits so you know exactly when you've been playing long enough. A simple, effective way to stay in control of how much time you spend on the platform.
Cool-Off Periods
Need a break without committing to full self-exclusion? 99bdo's cool-off feature lets you pause your account for 24 hours, 7 days, 30 days, or up to 3 months. Your account data is preserved but gaming access is suspended for the entire cool-off duration.
Loss Limit Tools
Set a maximum amount you're comfortable losing over any given time period. Once your loss limit is reached, 99bdo will automatically pause your play until the next period begins. This tool is especially useful for players who tend to chase losses — which is one of the key warning signs of problem gambling.
How to Set Your Limits
Setting responsible gaming limits at 99bdo takes less than two minutes. Here's how to do it from your account dashboard:
Log in to Your 99bdo Account
Visit the 99bdo platform and sign in using your registered email and password. Make sure you're on the official 99bdo.cam website.
Go to Account Settings
Click on your username or avatar at the top right of the screen, then select "Account Settings" from the dropdown menu that appears.
Select "Responsible Gaming"
Inside Account Settings, navigate to the "Responsible Gaming" tab. All available limit and exclusion tools are grouped here in one place.
Choose Your Tool & Set Your Preference
Select the specific tool you want — deposit limit, loss limit, time limit, cool-off, or self-exclusion — and enter your preferred values. Confirm the change when prompted.
Confirmation Sent to Your Email
Once saved, 99bdo will send a confirmation email to your registered address. Keep this for your records. If you did not request a limit change, contact our support team immediately.
Excluding Yourself from 99bdo
Self-exclusion is the most powerful responsible gaming tool 99bdo offers. If you feel that gambling has become a problem — or if you simply want to stop — self-exclusion permanently prevents you from accessing your account and receiving marketing materials from 99bdo.
Request Self-Exclusion
You can request self-exclusion through your account's Responsible Gaming settings, or by contacting our 24/7 support team directly via live chat or by emailing [email protected] with the subject line "Self-Exclusion Request."
Choose Your Exclusion Period
Select from a minimum 6-month exclusion, 1 year, 2 years, 5 years, or permanent lifetime exclusion. We recommend choosing a longer period than you initially think you need.
Immediate Effect
Once confirmed, your 99bdo account is suspended immediately. You will be logged out and unable to log back in for the duration of the exclusion period. All marketing communications will also stop.
Returning After Exclusion
After the exclusion period has fully elapsed, you may contact 99bdo support to request reinstatement. There is a mandatory 7-day reflection period before any account is reactivated. We will also provide support resources at this stage.
Is Gambling Becoming a Problem?
Problem gambling can creep up on anyone — even people who've been gaming responsibly for years. The earlier it's identified, the easier it is to address. Ask yourself the following questions honestly:
Do you find yourself spending more money on gambling than you originally intended, or more than you can comfortably afford to lose?
Do you chase losses — meaning you keep playing to try to win back money you've already lost?
Have you ever lied to family members or friends about how much time or money you spend gambling?
Do you feel restless, irritable, or anxious when you try to cut down or stop gambling?
Has gambling ever caused problems in your relationships, your work, or your financial situation?
Do you borrow money or sell possessions in order to fund gambling activity?
Do you find yourself thinking about gambling constantly, even when you're at work, at home, or trying to sleep?
If you answered "yes" to two or more of the above questions:
You may be experiencing signs of problem gambling. This is not a reason to feel ashamed — it's a reason to reach out. Contact the 99bdo responsible gaming team through your account dashboard or at [email protected] and request support resources or self-exclusion. You don't have to handle this alone.
Tips for Healthy, Enjoyable Gaming
Set a Budget
Decide in advance exactly how much you are willing to spend. Treat it like a night out budget — once it's gone, the session is over. Never dip into rent, groceries, or savings money to gamble.
Set a Time Limit
Use 99bdo's session timer or just set an alarm on your phone. Long gaming sessions can impair judgment and lead to impulsive bets. A time limit helps you stay sharp and in control throughout.
Never Play Emotionally
Avoid gaming when you're stressed, upset, drunk, or going through a tough time. Emotional states lead to poor decisions and heavier losses. 99bdo will still be here when you're feeling more like yourself.
Accept Losses Calmly
Every game has a house edge — losses are a normal, expected part of gambling. Never chase losses by increasing your bets or continuing to play beyond your budget. Accept them, log off, and come back another day.
Support Resources for Filipino Players
You are not alone. Problem gambling is a recognized condition and professional help is available. 99bdo encourages any player who is struggling to reach out to qualified support organizations.
PAGCOR
The Philippine Amusement and Gaming Corporation oversees responsible gaming programs for players in the Philippines. PAGCOR maintains responsible gaming standards for licensed operators and provides guidance on where to find help.
Visit the official PAGCOR website for responsible gaming resources.
National Center for Mental Health
The NCMH in Mandaluyong City offers mental health support services for Filipinos, including counseling for behavioral addictions such as problem gambling. Services are available to residents across Metro Manila and through partner institutions nationwide.
NCMH Crisis Hotline: 1553
99bdo Support Team
Our trained customer support staff are available 24/7 and can assist with activating any responsible gaming tool, processing self-exclusion requests, or simply providing a confidential, non-judgmental space to talk about your gaming habits.
99bdo operates in alignment with PAGCOR's responsible gaming framework. We support all regulatory initiatives aimed at protecting Filipino players and promoting a safe, sustainable gaming environment across the Philippines.
Protecting Minors — A Non-Negotiable Priority
Under Philippine law and 99bdo's own policies, gambling is strictly for individuals aged 21 years and older. We take underage access extremely seriously. Every new 99bdo account holder is required to complete identity and age verification before they can deposit or play with real money.
If you are a parent or guardian and you believe a minor has accessed the 99bdo platform using your payment details or a fabricated identity, please contact us immediately at [email protected]. We will investigate the account, suspend it, and facilitate a refund where appropriate.
We also recommend that parents and guardians use parental control software to prevent minors from accessing online gambling websites on shared devices or home networks. Keeping your 99bdo login credentials private is equally important.