99bdo Privacy Policy

1 Introduction

99bdo ("we," "us," "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, store, share, and protect the personal data you provide when registering for an account, making deposits, placing bets, or otherwise using our online casino and sports betting platform.

This Privacy Policy should be read in conjunction with our Terms & Conditions, which govern your use of the 99bdo platform. By accessing the 99bdo website, registering an account, or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

2 Data Controller

For the purposes of applicable data protection laws, the data controller responsible for your personal information is 99bdo, the operator of the online gaming platform accessible at https://99bdo.cam. As data controller, 99bdo determines the purposes and means by which your personal data is processed.

99bdo is committed to handling all personal data in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), the General Data Protection Regulation (GDPR) where applicable to European Economic Area (EEA) residents, and other relevant data protection legislation in the jurisdictions where we operate.

3 Information We Collect

99bdo collects several categories of personal information to provide you with gaming services, verify your identity, process financial transactions, and comply with legal and regulatory requirements. The types of data we collect include:

3.1 Information You Provide Directly

• Registration Data: When you create a 99bdo account, we collect your full name, date of birth, residential address, email address, Philippine mobile phone number, and chosen username and password.
• Identity Verification (KYC) Data: To comply with anti-money laundering (AML) regulations and age verification requirements, we collect copies of government-issued identification documents such as Philippine passports, driver's licenses, UMID cards, SSS IDs, proof of address documents, and selfie photographs holding your ID.
• Payment Information: When you deposit funds or request withdrawals, we collect payment method details including GCash account information, Maya (PayMaya) account information, bank account numbers (BDO, BPI, Metrobank), and credit or debit card details. Payment card data is processed through certified third-party payment processors and is not stored on 99bdo servers.
• Communication Data: We retain records of all communications between you and 99bdo customer support, including live chat transcripts, email correspondence, and support ticket submissions.
• Responsible Gaming Data: If you set deposit limits, loss limits, session time restrictions, or activate self-exclusion, we store these preferences and the dates on which they were applied.

3.2 Information Collected Automatically

• Device & Browser Data: We automatically collect information about the device and browser you use to access 99bdo, including IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage Data: We track your interactions with the 99bdo platform, including pages visited, games played, bets placed, deposit and withdrawal history, session duration, and clickstream data.
• Geolocation Data: We may collect approximate geolocation data based on your IP address to verify that you are accessing the platform from an eligible jurisdiction and to comply w ith our responsible gaming obligations.
• Cookie Data: We collect data through cookies and similar tracking technologies as described in detail in Section 7 of this Privacy Policy.

3.3 Information from Third Parties

• Payment Processors: Our payment processing partners may share transaction confirmation data, fraud signals, and payment status updates with us in connection with your deposits and withdrawals.
• Identity Verification Services: We may use third-party identity verification providers to assist with KYC checks, who may return verification outcomes and risk scores based on the documents you provide.
• Fraud Prevention Services: We work with third-party fraud prevention and AML screening services that may provide us with risk assessment data associated with your account activity.

4 How We Use Your Data

99bdo uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and administer your 99bdo account, including processing your registration, verifying your identity, managing your profile settings, and providing access to gaming services.
• Financial Transactions: To process deposits, withdrawals, bonus credits, and other financial transactions associated with your account, and to maintain accurate transaction records.
• Legal Compliance: To verify your age and identity in compliance with Philippine gaming regulations requiring players to be 21 years of age or older, to conduct anti-money laundering (AML) and counter-terrorism financing (CTF) checks, and to meet regulatory reporting obligations.
• Customer Support: To respond to your enquiries, resolve disputes, investigate complaints, and improve our support services.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, unauthorized access, money laundering, and other prohibited conduct on the 99bdo platform.
• Responsible Gaming: To monitor gaming patterns and account activity for signs of problem gambling, enforce self-exclusion periods and deposit limits, and proactively reach out to players who may be at risk.
• Service Improvement: To analyze usage patterns, conduct research, and develop improvements to the 99bdo platform, game selection, and user experience.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates where you have consented to receive marketing communications. You may withdraw this consent at any time.

5 Legal Basis for Processing

99bdo processes your personal data on one or more of the following lawful bases, as applicable to each processing activity:

• Contractual Necessity: Processing required to perform the contract between you and 99bdo, including operating your account, processing transactions, and providing gaming services.
• Legal Obligation: Processing necessary to comply with applicable laws and regulations, including AML/CTF legislation, age verification requirements, and regulatory reporting obligations under Philippine law.
• Legitimate Interests: Processing undertaken in pursuit of 99bdo's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement, where these interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing carried out on the basis of your freely given, specific, informed, and unambiguous consent, including the sending of direct marketing communications. Where consent is the legal basis, you have the right to withdraw it at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6 Data Sharing & Disclosure

99bdo does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your personal information in the following limited circumstances:

6.1 Service Providers

We share personal data with carefully selected third-party service providers who assist us in operating the 99bdo platform. These include payment processors (such as GCash, Maya, and banking partners), identity verification providers, cloud hosting and data storage providers, customer support software vendors, and fraud prevention services. All service providers are bound by contractual data processing agreements and are prohibited from using your data for any purpose other than providing services to 99bdo.

6.2 Regulatory & Legal Disclosures

99bdo may disclose your personal data to regulatory authorities, law enforcement agencies, courts, or other government bodies where required to do so by applicable law, court order, or regulatory directive. This includes disclosures required under Philippine AML legislation, PAGCOR regulatory requirements, and any other applicable legal obligations.

6.3 Business Transfers

In the event of a merger, acquisition, business reorganization, or sale of assets involving 99bdo, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you via email or platform notice if your data becomes subject to a materially different privacy policy as a result of such a transaction.

6.4 Protection of Rights

We may disclose personal data where we reasonably believe that disclosure is necessary to protect the rights, property, or safety of 99bdo, our players, or third parties, including for the purposes of fraud prevention, credit risk reduction, and the enforcement of our Terms & Conditions.

7 Cookies & Tracking Technologies

99bdo uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience on our platform, remember your preferences, analyze site traffic, and support our fraud prevention and responsible gaming obligations.

7.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the operation of the 99bdo platform. They enable core functionality such as account login, session management, and security features. These cookies cannot be disabled without materially affecting your ability to use the platform.
• Functional Cookies: These cookies remember your preferences and settings, such as your preferred language, display options, and previously visited games, to provide you with a more personalized experience on subsequent visits.
• Analytics Cookies: We use analytics cookies to collect aggregated, anonymized data about how players use the 99bdo platform, which pages are most visited, and where users encounter issues. This data helps us improve the platform and identify technical problems.
• Security Cookies: These cookies help us detect and prevent fraudulent activity, unauthorized access, and bot traffic on the 99bdo platform.

7.2 Managing Cookies

You can manage or disable cookies through your browser's settings menu. Please be aware that disabling certain cookies may affect the functionality of the 99bdo platform, including your ability to log in or access certain features. Strictly necessary cookies cannot be disabled as they are required for the platform to function.

8 Data Retention

99bdo retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations. The following general retention periods apply:

Upon expiry of the applicable retention period, personal data will be securely deleted, anonymized, or archived in accordance with our data disposal procedures. Where data is anonymized rather than deleted, it may be retained indefinitely for statistical and analytical purposes.

9 Security Measures

99bdo implements a comprehensive range of technical and organizational security measures designed to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and 99bdo servers.
• AES-256 encryption for sensitive data at rest, including payment information and identity documents.
• Multi-factor authentication options available for all player accounts.
• Role-based access controls limiting employee access to personal data strictly on a need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing conducted by independent third-party security firms.
• 24/7 monitoring of our systems for unauthorized access attempts, unusual activity, and potential data breaches.
• Staff training on data protection obligations and information security best practices.

10 Your Data Rights

Subject to applicable data protection laws, you have the following rights with respect to your personal data held by 99bdo:

• Right of Access: You have the right to request a copy of the personal data we hold about you, along with information about how we use it. Requests will be fulfilled within 30 days of receipt.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you. Some corrections may require supporting documentation for verification purposes.
• Right to Erasure: You have the right to request deletion of your personal data in certain circumstances, for example where the data is no longer necessary for the purpose for which it was collected. This right is subject to legal retention obligations and may not apply where we are required to retain data under applicable law.
• Right to Restriction: You have the right to request that we restrict the processing of your personal data in certain circumstances, for example while a dispute about the accuracy of your data is being resolved.
• Right to Data Portability: Where processing is based on your consent or a contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format, and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact our Data Protection Officer at the details provided in Section 14. We will respond to all verified requests within 30 days. We may require proof of your identity before processing your request.

11 Children's Privacy

The 99bdo platform is strictly intended for adult use only. In accordance with Philippine gaming regulations, all players must be at least 21+ years of age. 99bdo does not knowingly collect personal data from individuals under the age of 21.

If we become aware that we have inadvertently collected personal data from a person under the age of 21, we will take immediate steps to delete that data and permanently close the associated account. If you believe that a minor may have created an account on the 99bdo platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

12 International Data Transfers

In the course of providing services to you, 99bdo may transfer your personal data to countries outside the Philippines. This may occur when using cloud hosting infrastructure, third-party payment processors, or other service providers whose systems are located in other jurisdictions.

Where personal data is transferred internationally, 99bdo ensures that appropriate safeguards are in place to protect your data to a standard equivalent to the protections provided under Philippine law and other applicable data protection frameworks. These safeguards may include standard contractual clauses approved by relevant data protection authorities, binding corporate rules, or transfers to countries recognized as providing an adequate level of data protection.

13 Changes to This Privacy Policy

99bdo reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or business operations. The effective date of the current version is displayed at the top of this policy and in the page hero section above.

Where we make material changes to this Privacy Policy — meaning changes that significantly affect your rights or how we use your personal data — we will provide notice to registered players via email to the address associated with your account, or through a prominent notification on the 99bdo platform. Your continued use of the platform following the effective date of any material changes constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed of any updates. The version history and effective dates of previous editions are available upon request by contacting our support team.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 99bdo handles your personal data, please contact us through the following channels:

When contacting us about your data rights, please include your registered email address and account username to help us locate your records promptly. For formal data erasure or portability requests, we may require proof of identity before proceeding.

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that 99bdo has not handled your personal data in accordance with applicable data protection law. Details of the NPC and how to submit a complaint are available on the Commission's official website.